Data Deletion Instructions

FainPro lets you remove the data it holds about you, your company and your connected social accounts. This page explains what is deleted, how to ask, and how long it takes. It also serves as the data deletion instructions required by Meta Platform Terms for apps that use Facebook Login and Instagram.

1. Disconnect a social account (immediate)

In the Service go to Dashboard → Social Connect, choose the platform (Facebook, Instagram, LinkedIn or X) and press Disconnect. We immediately delete the access tokens for that account and stop every scheduled post to it. Data we received from the platform (page list, page names, post ids, engagement figures) is deleted with the account record; published posts stay on the platform, where you control them.

You can also remove FainPro from the platform side: on Facebook, Settings & privacy → Settings → Apps and websites → FainPro → Remove; on Instagram, Settings → Security → Apps and websites → Remove. Meta then notifies us and we delete the tokens and the platform data for that account within 24 hours.

2. Delete a company's data

The owner of a company can delete its questionnaires, documents, generated content, uploaded files and fill links from Dashboard → My Company Data, or ask us to do it. Deleting a company removes it for every member.

3. Delete your account

Go to Account settings → Delete account, or email chernyshov@prosofthub.com.au from the address on your account with the subject "Delete my account". We delete your profile, your memberships and every company you alone own. Companies with other owners or members are kept for them; your membership in them is removed.

4. What is deleted and when

• Access tokens of connected social accounts: immediately on disconnect or account deletion.
• Profile, company data, questionnaire answers, documents, generated content and uploaded files: removed from live systems within 30 days of the request.
• Backups: our encrypted backups roll over within 35 days; deleted data is not restored from them.
• Records we must keep by law (invoices, tax records): kept for the period the law requires (in Australia, up to 7 years) and then deleted.

5. Confirmation and questions

We confirm every deletion request by email to the address on the account, normally within 5 business days, and tell you when it is complete. Requests and questions: chernyshov@prosofthub.com.au, or in writing to ProSoftHub Pty Ltd, Unit 5, 12 Riverview Street, West Ryde NSW 2114, Australia.