Terms of Service

These Terms of Service ("Terms") govern the use of FainPro at https://fainpro.ai (the "Service"), operated by ProSoftHub Pty Ltd (ABN 19 667 080 622) of Unit 5, 12 Riverview Street, West Ryde NSW 2114, Australia ("we", "us"). By creating an account or using the Service you agree to these Terms on your own behalf and on behalf of the business you represent.

1. The Service

FainPro provides AI-assisted marketing and business tools: questionnaires that describe a business, research and strategy documents generated from those answers, marketing content (posts, articles, images) and the ability to schedule and publish that content to social media accounts you connect (currently Facebook Pages, Instagram professional accounts, LinkedIn and X). Features may change; we will not remove a feature you have paid for during a paid period without a comparable replacement or a refund for the unused part.

2. Accounts and companies

You must be at least 18 and authorised to act for the business whose company you create. Keep your password secret and tell us at chernyshov@prosofthub.com.au if you suspect unauthorised use. A company in the Service has an owner and members; the owner controls membership, billing and disconnection of social accounts. Questionnaire fill links you share are the responsibility of the member who shares them: anyone with the link can write answers until you revoke it.

3. Your content and your data

You own the answers, documents, brand assets and social media content you provide ("Customer Content"). You grant us a licence to store, process and transform Customer Content only as needed to provide the Service to you, including sending it to the AI model providers we use. We do not sell Customer Content and do not use it to train models of our own. How we handle personal information is described in our Privacy Policy.

4. AI-generated content

Strategies, research and marketing content are produced by AI models from the information you give us and from public sources. They can be wrong, incomplete or unsuitable for your market. You review every document and every post before you rely on it or publish it; publishing to a connected social account happens only when you (or an automation you enabled) approve it. We are not responsible for claims, prices, legal statements or promises contained in generated content that you choose to publish.

5. Connected social accounts

When you connect a Facebook Page, Instagram account, LinkedIn page or X account, you authorise us to act on that account on your instructions: list your pages, publish the posts you approve, and read engagement and insight data to show you results. You must have the right to manage the account you connect and must comply with the platform's terms (including Meta's Platform Terms and Community Standards). You can disconnect an account at any time in the Service; we then delete its access tokens as described in the Data Deletion Instructions.

6. Acceptable use

You will not use the Service to publish unlawful, deceptive, infringing or harmful content; to send spam; to impersonate others; to collect personal information without a lawful basis; to probe or overload the Service; or to resell it without our written agreement. We may suspend an account that breaches this section after notice, or immediately where the breach is serious.

7. Fees

Paid features are billed as shown at the time of purchase (subscriptions or credits), in Australian dollars unless stated otherwise, and include GST where applicable. Credits are consumed when a paid operation runs; a failed operation whose cost cannot be established may be recorded as spent and is reviewed on request. Refunds are given where the Australian Consumer Law requires them and otherwise at our discretion.

8. Availability and changes

We aim for the Service to be available continuously but do not guarantee it; maintenance and outages happen. We may change these Terms; material changes are announced in the Service or by email at least 14 days before they apply, and continued use after that date is acceptance.

9. Liability

Nothing in these Terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. Subject to those rights, the Service is provided "as is"; we are not liable for indirect or consequential loss, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Where a consumer guarantee applies to a service we supply, our liability is limited to re-supplying the service or paying for it to be re-supplied.

10. Termination

You can close your account at any time. We can end the agreement on 30 days' notice, or immediately for a serious breach. On termination we delete your data as described in the Data Deletion Instructions.

11. Law

These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction. Questions about these Terms: chernyshov@prosofthub.com.au.